1. The Disney Approach to Human Capital

    The Disney Approach To Human Capital An Interview Article From Line Zine I have always been an admirer of Disney's customer service and their systems to insure "customer delight", as opposed to just customer service. This means going far beyond the customer's expectations to deliver something extra, or above and beyond the call of duty every time. It means training, understanding by employees and …Read More

  2. Advice From a Nobel Prize Winner on Human Capital Management

    Advice From A Nobel Prize Winner On Human Capital Management An Interview From The Line Zine e Newsletter Advice From A Ground Breaker and Nobel Prize Winner on Human Capital Ideas: Gary S. Becker, winner of the Nobel Memorial Prize for Economic Science in 1992, is a Professor of Economics and Sociology at the University of Chicago and a Senior Fellow at the Hoover Institution and University. He i…Read More

  3. Job Scope In Early-Stage Companies

    Job Scope in Early Stage Companies By Bob Norton In any startup company EACH employee MUST wear many hats. In a large company, job specialization is the rule. However, job specialization does not make for a successful startup, as it requires too many people and both costs and risks greatly increase with the added levels of communication. It is a well know fact that there are diminishing returns wi…Read More

  4. Top 10 Reasons Why An Executive Hires A Coach

    The Top 10 Reasons Why An Executive Hires A Coach Executives hire a coach for many reasons, but there are ten overriding ones that are particularly important in light of today's fast - changing workplace. 1. To improve the existing culture of the company. Company cultures need to change from autocratic, rigid, fear-oriented to decentralized, entrepreneurial, cooperative enterprises. Often, the exe…Read More

  5. The Most Common Hiring Mistake Made Today

    The Most Common Executive Hiring Mistake Made Today By Bob Norton With unemployment levels high today many people are focusing on specific industry and domain experience with the idea that a large pool of candidates means they can write a very detailed list of experience and still get good candidates. This tends to create a process which ignores the overall quality and ability of the candidates in…Read More

  6. Consultants And Getting The Most Value Added

    Consultants And Getting The Most Value Added When and How to Use Consultants Cost Effectively By Bob Norton As a CEO I struggled long and hard over any decision to use a consultant. There are many issues that need to be managed by the client to keep a consultant from going overboard on time and costs. Too many need too long to get up to speed on your business (on your dime), cost too much and can …Read More

  7. Thoughts Using Interim Management

    Interim Management Services C-Level Enterprises will provide interim management for the following positions: CEO, President, Chairman, COO, Independent Director, or CFO. Mr. Norton can fill the CEO, President or COO role, or in some cases help identify, screen and hire another executive. Other interim positions can be filled quickly simply by drawing on our network of proven executives. We will al…Read More

  8. The 16 Best Interview Questions Ever

    The 16 Best and Most Revealing Interview Questions Ever By Bob Norton These questions are in no particular order, as they should be customized to the particular position and person.  You want to mix up the tougher ones with more social, calming questions so people do not feel they are getting the first degree. Always do your questions first and theirs second, by saying up front you have some ques…Read More


    TOP TEN TIPS FOR HIRING A SENIOR EXECUTIVE By Bob Norton There is no more important decision than choosing the people at the top or your organization. After all, they will hire or approve everyone else in the company, set the tome for values and make virtually all key decisions that will mean success or failure every business day. A structured approach to hiring that includes all of the following …Read More

  10. Top Ten Hiring Tips (For All Employees)

    Top 10 Hiring Tips By Greta Kauffman President and Founder, Target-Teams Nothing is more important, or can have greater impact than the people you hire. A hiring mistake can literally cost hundreds of thousands of dollars and be magnified over the entire organization, or it can be the beginning of massive success. A bad hire at a senior level in critical areas, at critical times, can even ruin a c…Read More